Aha! Authors are not customers!
I was thinking about the following bit from this post on Jennifer Jackson’s blog:
Despite the fact that nearly everywhere on the internet that my submission guidelines appear it says that I prefer snail mail to electronic queries (last night I nearly killed myself trying to read an email that had the teensy tiniest font ever and all the carriage returns stripped out), I am now getting them in a ratio of 1:2, respectively.
and realized I was thinking something like this:
Well, why do you prefer snail mail when the authors obviously prefer e-mail? Wouldn’t it easier if you switched?
or somesuch goofballery. It suddenly occurred to me that a lot of prospective writers’ questions on Miss Snark, Evil Editor, and so on carry an implicit assumption that the author is the agent’s customer. It’s an easy trap to fall into - the author thinks of the agent as providing a service, so the agent should be hopping to provide good service — defined as, of course, whatever the author wants.
But this is exactly backwards. Authors are not the agent’s customers - they are the agent’s suppliers! Authors try to provide agents with goods they can sell; agents try to provide editors with goods that they will want to buy.
Authors, if this doesn’t seem right to you, look at how the money flows: to you! You don’t send money to the agent - the editor pays you for your work, and the agent holds part of that out. No fees, no retainers.
Customers deliver money, they don’t receive it. Suppliers receive money in exchange for goods that customers want. That means it’s the author’s responsibility to write the right kind of query letter, get the agent’s name right, format it the right way, and print the darn thing out and stick it in a stamped envelope if that’s what the agent wants. Complain all you want, but if you were making widgets you’d still have to package and ship them in the way that the customer wanted.
Of course, I’m not saying I don’t feel a little twinge — query letters are the only letters I’ve actually put stamps on in probably ten years, so yes, it’s not the most convenient thing for me.
But I’m not the customer.


